Refund policy

Last Revised: April 23, 2024

6.     Refund and Return Policy (Terms of Use and Sale)

6.1  Programs. ALL PROGRAM ACCESS FEES ARE NONREFUNDABLE WITHOUT EXCEPTION. All sales of access to Programs are final. For purposes of clarity, you will not have the right to any refund regarding any Program in the event that: (a) you mistakenly purchase access to the Program; (b) you have regrets about purchasing access to the Program; or (c) you are dissatisfied with the Program or discover errors or bugs in the Program or in the Platform.  

6.2  Momday Merchandise. ALL MOMDAY MERCHANDISE IS NONRETURNABLE AND NONREFUNDABLE EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN THIS SECTION. Except to the extent that the applicable Point-of-Sale Terms expressly provide otherwise, no Momday Merchandise will be returnable or refundable unless, within thirty (30) days after the date of purchase, we receive your written return request that includes the following: (a) your name; (b) the product name and serial number of the Momday Merchandise related to your request; (c) the date of purchase and the last four digits of any payment card used for the purchase; (d) the place of purchase; (e) the shipping address that you provided when ordering the Momday Merchandise; and (d) a description of the reason for the return request, which must include photos of any defects that you claim. You may provide your return request via email or via any contact page or messaging center within the Platform. If your request does not demonstrate any defects, we may decline your request in our sole discretion. If your request demonstrates any defects, you may return the defective Momday Merchandise, provided that: (i) you pay for the cost of properly packaging and shipping the Momday Merchandise to the destination that we specify; and (ii) you include a copy of your written return request in your package. Subject to Section 6.3, if we are able to confirm the presence of a manufacturing defect in any Momday Merchandise that you have returned to us in accordance with this Section, we will, at your option, ship a replacement Momday Merchandise to you at no charge, or pay you a full refund of the price you paid for the defective Momday Merchandise. 

6.3  Additional Limitations. Except to the extent that the applicable Point-of-Sale Terms expressly provide otherwise, you will have no return right or refund right for any Momday Merchandise that: (a) is an edible item whose original package has been opened; (b) is an item of clothing, headwear, or footwear that has been washed, worn, used or had its tags removed; (c) has evidence of being misused or abused after our shipment to you; or (d) is defective only with minor imperfections or minor cosmetic damage that do not materially alter functionality.

6.4  Theft. Notwithstanding anything in these Terms to the contrary, you will have no right to receive a refund for your purchase of any Momday Merchandise arising from any theft of the Momday Merchandise that occurs after we have delivered the Momday Merchandise to the shipping addressed specified in your order.